a b2b manufacturer was getting hit with incorrect duty charges on their shipments — consistently, across nearly every order. not small charges either. the company knew they were wrong but filing disputes was a grind. staff had to monitor inboxes, identify invoices with incorrect charges, fill out forms, assemble docs, and send everything back to the shipping company. it ate up about 20 hours a week.
we built an inbox monitoring agent with rules-based classification that catches emails containing shipping invoices with duty charges. when it finds one, the agent completes the dispute form using the invoice data, assembles the full dispute package, and sends it to the shipping company with the team cc’d for visibility.
disputes that used to sit in someone’s inbox for days now get filed fast. the admin team reviews what the agent prepared instead of building it from scratch. money that was being left on the table is now recovered consistently.
- ~20 hours per week saved at $30/hour — roughly $600/week in recovered labor
- 70% reduction in staff involvement per dispute
- direct savings from recovered duty charges that were previously written off